Safety Isn't a Feature.
It's the Foundation.

No KYC barriers — but powerful, layered protections at every step. Here's exactly how we keep every interaction safe.

Live GPS Tracking

  • During active tasks, both the helper and requester can see each other on a live map
  • Location data is logged for the duration of the task
  • GPS log is available for dispute resolution
  • Automatic alerts if a helper deviates significantly from the task location

Escrow Payment System

  • Payment is locked in secure escrow the moment a task is accepted
  • Money never goes directly to the helper until you confirm completion
  • If task is not completed, full refund is automatically triggered
  • Powered by Razorpay's enterprise-grade payment infrastructure

Two-Way Rating System

  • Both helpers and requesters rate each other after every task
  • Ratings are public and influence task acceptance
  • Low-rated users are automatically flagged for review
  • Repeated negative ratings result in account suspension

Community Standards

  • Clear code of conduct that all users agree to
  • AI-powered monitoring for suspicious patterns
  • Community reporting system for inappropriate behavior
  • Zero tolerance for harassment or fraud

24/7 Support & Dispute Resolution

  • Our support team is available 24/7 via in-app chat and email
  • All disputes are reviewed and resolved within 2 business hours
  • Mediation is available for complex situations
  • Escalation path to senior review team for serious issues

Fraud Prevention

  • AI-powered detection of suspicious account behavior
  • Automatic flagging of unusual payment patterns
  • Device fingerprinting to prevent duplicate accounts
  • Real-time monitoring during high-value task transactions

Our Commitment

ReachOut is an open platform — we believe in making help accessible without unnecessary friction. At the same time, we're deeply committed to the safety of every person using our app. Our layered protection systems work continuously in the background so you can focus on getting things done.

Questions? Email us at aniket@lssys.in